These terms cover massage bookings and gift voucher purchases on escapemassage.cz. We have tried to keep them clear. If anything is unclear, call or write to us.
1. Who we are
Royal medical service & spa s.r.o., operator of ESCAPE Thai Massage
Company ID (IČO): 05832241 · VAT ID: CZ05832241
Registered office and salon: Elišky Krásnohorské 133/11, 110 00 Prague 1 – Josefov, Czech Republic
Email: info@escapemassage.cz · Phone: +420 734 331 444
Open daily 10:00–22:00.
We are VAT registered. All prices on the website are final and include VAT.
2. Booking a massage
- You can book online, by phone, via WhatsApp or at reception. The contract is made once we confirm your booking by email, by phone or in person.
- You pay either at the salon (cash, card, gift voucher or club credit) or in advance online by card.
- Please arrive about 15 minutes early so you have time to settle in.
- Before your massage, tell us about any health conditions, pregnancy, injuries or allergies. The therapist will adapt the massage, or may decline it for safety reasons. Massage is a relaxation service and does not replace medical care.
3. Changing or cancelling a booking
- You can change or cancel free of charge up to 24 hours before your appointment. Just call +420 734 331 444, email info@escapemassage.cz or reply to your confirmation email.
- If you paid online and cancel at least 24 hours before your appointment, we’re happy to offer a new date or move the amount to Club credit. If you prefer a refund, we return the full amount by the same payment method within 14 days at the latest.
- If you cancel later or do not come, we do not charge a cancellation fee. We do ask you to be fair to us: a slot left empty is a slot we cannot offer to anyone else.
- If you paid online in advance and did not come, your money is not lost. Get in touch and we will arrange a new appointment.
- If you used a gift voucher or club credit for the booking and you cancel or do not come, the value automatically goes back to the voucher or credit.
- If we have to cancel (for example, because a therapist is ill), we will tell you as soon as possible and offer a new appointment. If none suits you, we refund everything you paid for the booking.
4. Gift vouchers
Types of voucher
- A massage voucher is for a specific massage and length. It can also be used for a different massage: for a more expensive one you pay the difference, and for a cheaper one the difference stays on the voucher for later.
- A value voucher is for an amount. Higher values come with a bonus (for example, a 25,000 CZK voucher for 21,250 CZK). You can use it gradually, for any massage.
Validity and use
- A voucher is valid for 12 months from purchase. The expiry date is printed on the voucher. We do not extend vouchers.
- Vouchers are transferable: anyone who presents the voucher or enters its code can use it, in an online booking or at reception.
- A voucher cannot be exchanged for cash, and we do not pay out any unused balance (except on withdrawal under section 6).
- While a value voucher is still valid, its value (in full or the remaining balance) can be moved to club credit in ESCAPE Club. Reception does the transfer.
- Every voucher is registered by its code. If you lose the email with your voucher, we will send it again. If you lose a printed voucher, write to us and we will look up the code.
Delivery
- By email as a PDF: free, right after payment (usually within a few minutes).
- Printed voucher for pickup at the salon: free, during opening hours.
- Printed voucher by courier within the Czech Republic: 199 CZK, delivered within 2 business days.
5. Paying online
- Online payments are processed by the payment gateway ComGate Payments, a.s. You can pay by card, Apple Pay or Google Pay. Your card details never pass through our website.
- You place a voucher order with the payment button, which confirms that you have read these terms. The contract is made when the payment arrives. We then send a confirmation by email.
- We will issue a tax document on request.
6. Right of withdrawal (consumers)
- You can return a gift voucher bought online without giving a reason within 14 days of purchase, as long as it has not been used. Just tell us by email at info@escapemassage.cz (you can use the template below). We will refund you within 14 days by the same method you paid with and cancel the voucher. A printed voucher must be returned at your own cost. We do not refund the courier surcharge, because the cheapest delivery option (email) is free.
- If the voucher was partly used within this period, we refund the unused part.
- A massage booked for a specific date is a leisure service provided on a set date. Under § 1837(j) of the Czech Civil Code there is therefore no right of withdrawal. Changes and cancellations are covered in section 3, and we do not charge for them.
Model withdrawal form
To: Royal medical service & spa s.r.o., Elišky Krásnohorské 133/11, 110 00 Prague 1, info@escapemassage.cz
I hereby give notice that I withdraw from the contract for gift voucher no. ______, purchased on ______.
Full name: ______ · Email used for the purchase: ______ · Date: ______
To: Royal medical service & spa s.r.o., Elišky Krásnohorské 133/11, 110 00 Prague 1, info@escapemassage.cz
I hereby give notice that I withdraw from the contract for gift voucher no. ______, purchased on ______.
Full name: ______ · Email used for the purchase: ______ · Date: ______
7. Complaints
- If you are not happy with your massage, please tell us straight away at the salon, or as soon as you can by email at info@escapemassage.cz. Describe what was wrong.
- We will deal with your complaint without undue delay and within 30 days at the latest. Depending on the situation, we will offer a replacement massage, a discount or another fair solution.
- If a voucher does not work (for example, because of a wrong code or a delivery error), we will issue a new one.
8. ESCAPE Club
- Membership is free. You join by signing up on the website or at reception. Members get 10 % off massages and access to member offers.
- A member who has added their birthday to their account gets 20 % off the whole booking (instead of the usual 10 %) for an appointment within 7 days before or after their birthday, once a year. The birthday can be saved in the account once; reception can correct it.
- Discounts do not combine: the highest one always applies. The only exception is the 4 % discount for paying in cash, which is added on top.
- Club credit comes from transferring a value voucher. You can use it to pay for massages for yourself or someone else, or to send a gift voucher (at least 500 CZK). Club credit cannot be paid out in cash.
- Club credit stays valid while your account is active. After 36 months with no visit and no credit activity it is frozen (not lost) — when you come back, we restore it for you at reception.
- You can cancel your membership at any time by email.
9. Disputes
If we cannot agree, consumers can use out-of-court dispute resolution at the Czech Trade Inspection Authority (Česká obchodní inspekce, Štěpánská 567/15, 120 00 Prague 2, www.coi.cz). It is also the authority that oversees consumer protection.
10. Final provisions
- Anything not covered by these terms is governed by Czech law, in particular the Civil Code and the Consumer Protection Act. The Czech version of these terms prevails.
- How we handle personal data is described in our Privacy Policy.
- We may change these terms. Each booking and purchase is governed by the version in effect on the day it was made.
- These terms are effective from 21 September 2026.
